Microsoft Teams Calling

Elevate Your Communication: Unveiling Microsoft Teams Calling as a Service

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Beyond Basic Calls

The Evolution into Unified Communications

Teams Calling as a Service isn’t just about making and receiving calls; it’s a revolutionary step towards transforming Microsoft Teams into a fully-fledged unified communications solution. This transformation encapsulates a seamless integration of voice, video, messaging, and file sharing within a single platform, eliminating the fragmentation that hinders traditional workplace communication.

The Backbone of Modern Collaboration

This service evolves Microsoft Teams beyond its core functionalities, integrating it deeply with your daily operations. It ensures that whether your team is collaborating on a document, conducting meetings, or sharing updates, every communication nuance is captured within one cohesive ecosystem.

Unleashing the Power of Advanced Calling Features

Key Features of Teams Calling

Teams Calling
  • Direct Routing
    Allows organizations to connect their own telephony infrastructure to Microsoft Teams, enabling users to make and receive calls to and from the Public Switched Telephone Network (PSTN) directly within Teams.
  • Cloud Voicemail
    Provides users with a voicemail service, allowing callers to leave messages when the call isn't answered. Voicemails are accessible directly within the Teams app.
  • Call Queues
    Enables incoming calls to be routed to a group of users, ensuring that calls are answered by the next available team member.
  • Auto Attendant
    Offers automated call answering and routing capabilities, allowing callers to be transferred to the appropriate department or individual through voice prompts and selections.
  • Call Park and Retrieve
    Allows users to place a call on hold in a "parked" state, which can then be picked up by another user within the organization, using a unique code.
  • Caller ID
    Displays the name and number of incoming callers and allows users to customize their outgoing Caller ID.
  • Call Forwarding and Simultaneous Ring
    Users can set up their incoming calls to be forwarded to another number or device, or have incoming calls ring multiple devices simultaneously.
  • Audio Conferencing
    Enables meeting participants to join Teams meetings by dialing in from a landline or mobile phone, integrating seamlessly with the Teams video conferencing features.
  • Call Transfer
    Allows users to transfer calls to another team member directly within the Teams interface, either as a blind transfer or with a consultative transfer (speaking to the recipient before transferring the call).
  • Call History
    Provides a detailed log of all incoming, outgoing, and missed calls within Teams, making it easy to return calls or review call activity.

Seamless Integration 

Leveraging Existing Hardware

  • Making the Most of What You Have
    The brilliance of Teams Calling lies in its ability to utilize your existing hardware, integrating effortlessly with the devices and systems you already use. This approach not only extends the value of your initial investments but also accelerates the adoption process across your organization.
  • Empowering Teams with Familiar Tools
    By leveraging existing hardware, Teams Calling minimizes the learning curve for your staff, allowing them to communicate effectively using devices they are already comfortable with. This strategic integration fosters an environment of familiarity, reducing resistance and enhancing productivity.
Teams Calling
Teams Calling

Empower your team

Simplify Communication for Your Team with Plex IT 

  • Empower Your Team with Unified Communication
    In today’s fast-paced business environment, effective collaboration and communication are key to productivity and success. Plex IT understands the challenges your team faces with juggling multiple applications for emails, instant messaging (IM), phone, and video calls. We believe your team’s energy should be focused on work that matters, not on navigating between different communication tools.
  • One Application, Multiple Communication Channels
    With Plex IT’s Microsoft Teams Calling service, we transform Microsoft Teams into a central hub for all your communication needs. This integration enables end-users to meet, call, and message customers and colleagues all from one application, streamlining workflows and enhancing efficiency across the board.
  • A Seamless, Consistent Experience Anywhere
    Flexibility and consistency are vital in today’s hybrid work culture. Regardless of where your end-users are — in the office, at home, or on the move — Teams Calling ensures a consistent and unified communication experience. This uniformity is crucial for maintaining productivity levels and ensuring smooth collaboration among team members, regardless of their location.
  • Minimize Training, Maximize Adoption
    Adopting new systems often comes with the challenge of training and onboarding. However, with the widespread familiarity of Microsoft Teams among professionals, transitioning to Teams Calling significantly reduces the need for extensive training. This familiarity helps in swift adoption across your organization, freeing up your IT team from handling numerous support requests and allowing them to focus on strategic initiatives.
  • Enhancing Customer Interactions
    Centralizing communication in one platform not only simplifies internal collaboration but also elevates the customer experience. Features like CRM integration within Teams Calling mean your team spends less time toggling between apps and more time focusing on delivering exceptional service to your customers. This streamlined approach allows for more personalized interactions and enables your team to respond to customer needs with agility and accuracy.

The Competitive Edge

CRM Integration

Streamlining Customer Interactions

Integrating CRM with Microsoft Teams brings a competitive edge, aligning sales, customer service, and marketing efforts directly within your communication platform. This integration offers real-time access to customer data during calls, enabling personalized interactions and informed decision-making.

Benefits That Speak Volumes

  • Enhanced Customer Experience
    Deliver tailored services by accessing customer history and preferences during interactions.
  • Increased Productivity
    Reduce the need to switch between applications, keeping focus sharp and information readily available.
  • Data-Driven Insights
    Leverage conversation data to gain insights into customer needs, preferences, and trends.
Teams Calling

Let Plex IT take the worry out of your phone system, so you can spend more time engaging with your customers and growing your business. Because when it comes to communication, we believe it should always be business as usual.

Microsoft Teams Calling

Unified Communication Redefined

All-in-One Communication

All-in-One Communication

Simplify your workspace with Microsoft Teams Calling. Seamlessly integrate calls, meetings, and chats within a single application, streamlining both your internal and external communications. With Microsoft Teams at your side, every interaction is just a click away.

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Cloud-Based Flexibility

Cloud-Based Flexibility

Embrace the modern work environment with Microsoft’s cloud-powered Teams Calling. Say farewell to the burdens of expensive onsite hardware. Our cloud solution supports a flexible, hybrid work model, reducing IT complexity and enabling your team to work efficiently from anywhere.

Scalability on Demand

Scalability on Demand

Microsoft Teams Calling adapts to your business needs. Customize your setup for an optimal blend of performance and cost-effectiveness. As your business evolves, so does your communication system—scale up or down with ease, ensuring you’re always perfectly aligned with demand.

Uninterrupted Support

Uninterrupted Support

With Microsoft Teams Calling, you’re never alone. Gain peace of mind with access to dedicated support teams and backup systems, ensuring reliability and continuity. Our commitment to your success means you’re supported every step of the way, with solutions ready before you even know you need them.

Feature-Rich Platform

Feature-Rich Platform

Microsoft Teams Calling goes beyond basic communication. Enjoy a suite of advanced features designed to enhance your customer interactions and streamline workflows. With call recording, Interactive Voice Response (IVR), comprehensive reporting, and CRM integration, Microsoft Teams Calling equips you with everything needed to deliver exceptional service.

Transparent Pricing

Transparent Pricing

Experience the convenience of Microsoft Teams Calling with no upfront hardware investment and the flexibility of a straightforward monthly subscription. Our transparent billing and diverse pricing models are crafted to deliver value, ensuring you have access to top-tier communication tools without any financial surprises.

Your Communication Backbone, Our Priority

In the realm of business, seamless communication stands at the core of customer relationships. Recognizing the critical role your phone system plays, Plex IT is dedicated to ensuring that your Microsoft Teams Calling experience is nothing short of flawless. Our service isn’t just about providing you with a cutting-edge solution; it’s about offering peace of mind, knowing that your communication lines are always open, clear, and reliable.

At Your Service

Ensuring Uninterrupted Connections with Plex IT

Tailored Support, Just a Call Away

At Plex IT, we go beyond the standard to ensure that your transition and ongoing experience with Microsoft Teams Calling is seamless and worry-free. Our commitment to your business success is reflected in our comprehensive support structure, designed to keep you connected and communicating efficiently.

  • Dedicated Helpdesk
    Access to a specialized helpdesk, staffed by experienced technicians ready to assist you with any inquiries or challenges. Our team is your team, offering personalized support whenever you need it.
  • Expert Technicians
    Benefit from the expertise of our specialist technicians, who bring deep knowledge of Microsoft Teams Calling. From setup to troubleshooting, they ensure your system runs smoothly, so you can focus on what matters most - your business.
  • Streamlined Porting Process
    Transitioning your phone system can be daunting, but with Plex IT, it's a breeze. We manage the complete porting process for you, ensuring a smooth and hassle-free transition, without disruptions to your business operations.
  • Continuous Improvement
    Stay ahead of the curve with ongoing updates and feature upgrades. As Microsoft Teams evolves, so does your service. We ensure you always have access to the latest features and improvements, keeping your communication tools state-of-the-art.
Managed IT Services
Managed IT Services

Your Business, Uninterrupted

With Plex IT’s Microsoft Teams Calling solution, you’re not just getting a phone system; you’re gaining a partner dedicated to your communication success. We understand the importance of reliable customer communication, and we’re here to ensure that your voice is always heard, loud and clear.

Transform Your Team

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