How MSPs Impact Employee Productivity: A Deep Dive into How Managed Service Providers (MSPs) Drive Real-World Impact


The key to success in the modern, fast-paced business environment is efficiency. Managed Service Providers (MSPs) are increasingly viewed as indispensable strategic partners by businesses seeking to maximise team productivity. But exactly do MSPs impact employee productivity tangibly and practically? Let’s explore this vital topic in greater depth using real-world examples and industry statistics.


What are Managed service providers (MSPs)?

Managed Service Providers are specialised third-party entities responsible for managing specific business processes, especially information technology (IT). Services include network management, data backup, cloud services, and more.


How MSPs Impact Employee Productivity?

MSPs can increase your team’s productivity in several strategic ways.


1. Streamlining IT Processes:

MSPs contribute a wealth of expertise and knowledge to managing complex IT operations. By deftly managing these processes, MSPs liberate your employees to focus on core business duties rather than IT concerns. This transition in emphasis can result in significant productivity gains. MSPs deploy automated tools for routine responsibilities, decreasing the likelihood of human error.

In addition, MSPs protect these automated processes from cyber threats. They employ sophisticated security software to identify and eliminate threats, preventing breaches that could disrupt operations and compromise sensitive data. According to a Deloitte survey, these measures increase IT efficiency and effectiveness, translating to a 60% improvement in business processes.


2. Reducing Downtime:

System malfunctions, network outages, and data breaches can cause operations to cease. MSPs provide proactive IT support, identifying and resolving potential issues before they escalate using sophisticated monitoring tools. MSPs perform routine maintenance and upgrades on the network infrastructure to prevent system failures and minimise downtime.

In 2016, for instance, Delta Air Lines experienced a catastrophic network malfunction that resulted in a $150 million loss. A competent MSP could have detected the impending system failure, mitigated the issue, and drastically reduced downtime, thereby preserving productivity and revenue.


3. Training and Assistance:

MSPs frequently offer crucial training and support for new technologies and tools, facilitating your team’s assimilation to the ever-changing technology landscape. MSPs can organise training sessions and provide resources to ensure your team understands how to use the most recent software and hardware. In addition, they ensure that these new tools are securely integrated into your IT environment, protecting you from potential cybersecurity threats.

The significance of training and support in a tech-driven world is underscored by a PwC study indicating that companies that promote continuous learning are 50% more likely to experience increased productivity.


4. Facilitating Work from Home:

MSPs can assist in establishing secure and efficient remote work systems, thereby facilitating hybrid working environments as remote work becomes more prevalent. MSPs create and maintain cloud infrastructure to ensure simple access to company data from anywhere, enhancing employee productivity even when working remotely.

In addition, MSPs employ comprehensive cybersecurity measures, such as secure VPNs and multi-factor authentication, to safeguard these remote work systems against potential cyber threats. According to a study by Owl Labs, this comprehensive support for remote work reduces employee turnover by up to 39 per cent.


5. Ensuring Regular Maintenance and Updates:

Software and system updates must be performed regularly for optimal performance. MSPs assume these responsibilities and use sophisticated tools to efficiently schedule and implement updates, ensuring that your team always has access to the most recent tools. In doing so, they also look for security holes that cybercriminals could exploit, ensuring the security of your systems even during updates.

According to a CompTIA study:

  • 46% of managed IT service users have reduced their annual IT expenses by 25% or more.
  • 50% of managed IT service users have reduced their annual IT expenditures by between 1% and 24%.


The impact of Managed Service Providers on employee productivity is significant and multifaceted. By assuming responsibility for IT operations, MSPs allow employees to focus on their primary responsibilities, enhancing employee efficiency and productivity. In addition, they ensure a smoother, quicker adaptation to new technologies, facilitate effective remote work systems, and reduce disruptions significantly, all while maintaining robust cybersecurity.

Plex IT provides more than just managed IT services. With a focus on the customer, we recognise your distinct business requirements and tailor our services to meet them. Utilising advanced technology and creative solutions, our team of skilled professionals is dedicated to propelling your business towards its strategic goals.

Working with Plex IT allows your team to focus on what it does best: driving the essence of your business. We will handle the complexities associated with IT operations, network administration, and cybersecurity. We will ensure you are always current, secure, and performing optimally.

Experience unprecedented levels of efficiency. Contact Plex IT, your ally in productivity and business success, will guide you into the future of work.