Business IT Support

Book a Free IT Audit

"*" indicates required fields

Name*

Embrace the Future of IT with Plex IT

Your Dedicated Technology Ally 

In today’s fast-paced business landscape, where technology is not just an enabler but a driver of innovation, Plex IT stands as your beacon of excellence in Business IT Support. Located at the heart of Melbourne and serving discerning clients Australia-wide, we are not just a service provider; we are the architects of your digital transformation. By outsourcing your IT department to us, you gain more than solutions—you gain a competitive edge.  

Recommendations You Can Trust

Angela Barry
Angela Barry
13 June 2024
David and his team are great to deal with. They seem to be able to fix any problem thrown at them with great ease and speed.
Aaliyah Wanstall
Aaliyah Wanstall
12 June 2024
Knowledgeable and superb team with excellent customer service
Mia Beck
Mia Beck
12 June 2024
Excellent customer service
Adam Munro
Adam Munro
12 June 2024
Have been receiving IT support from them for over 2 years now, they are always quick and responsive and know the right way to tackle any problem. Highly recommended.
Scott Hartshorn
Scott Hartshorn
12 June 2024
i have been working with Plex IT since they started, they have been an irreplaceable support for my business. Can't recommend them enough
Verse Wealth
Verse Wealth
6 June 2024
David and the whole Plex IT have been an incredible help to our business as a whole through their ability to understand what a great IT infrastructure and support system looks like and advising and assisting us on how we can implement it. Their care and diligence in everything they do from the smallest IT issue to implementing a whole new piece of software is to be admired. They provide us with an amazing level of confidence and peace of mind that our IT needs are being managed exceptionally and are constantly being improved upon. I cannot recommend them and their service highly enough!
Nigel Standish
Nigel Standish
22 May 2024
In an increasingly competitive business world it is critical to leverage technology to stay ahead. Plex IT keep my business online, secure and across the latest IT innovations saving me time and money. Thanks Dave and your team.
Tess S
Tess S
13 May 2024
Service is always impeccable! Clear communication and prompt action
Michael Chadwick
Michael Chadwick
13 May 2024
We have been a client of PlexIT (and David's) for about 5 years and have found their / his knowledge and services provided to far outweigh our expectations. He knows when our systems are underperforming or have been affected by outages (and at times before we do) and takes the necessary pre-emptive actions to get us back up and running in double quick time with minimum disruption to our business. Highly recommended.

We’re committed to you

Why Choose Plex IT?
Your Award-Winning IT Partner

At Plex IT, we’re proud to be recognized as one of the fastest-growing Managed Service Providers (MSPs) in Australia. Our commitment to excellence has earned us prestigious awards, including the Best Business IT Support Services Firm in Victoria for 2022 and Channel Future’s NextGen 101 award in 2023, distinguishing us as leaders in next-generation IT services.

Plex IT NextGen101 Winner
AI 2022 Global Excellence Winner

As an award-winning Business IT Support Provider, we offer you the pinnacle of operational efficiency, data security, and ROI-driven IT management.

Our philosophy is simple: to convert your IT from a background operation into a cornerstone of business success, ensuring that every aspect of your technology is not just functioning but excelling. 

Your team of experts

What Does Business IT Support Entail?

Business IT Support by Plex IT means having a full team of IT experts at your disposal without the overhead cost of a full-time IT department.

At Plex IT, we not only manage your IT systems but also provide you with the latest technology, tools, and skills. Leveraging these resources, we help you create new opportunities and gain competitive advantages in your industry. Our holistic approach ensures that your technology infrastructure not only supports but also drives your business objectives forward. By partnering with us, you gain access to cutting-edge innovations and a team of experts dedicated to enhancing the efficiency and effectiveness of your IT operations. This strategic integration of advanced IT solutions positions your business at the forefront of your industry, ready to meet future challenges and capitalize on new market opportunities.

Our services encompass a vast array of IT management tasks including: 

Strategic IT Planning

Strategic IT Planning

Future-proof your business with our strategic planning that aligns technology with your business goals

Proactive Monitoring and Maintenance

Proactive Monitoring and Maintenance

Minimize disruptions with our round-the-clock monitoring and regular maintenance of your IT systems.

Security and Compliance

Security and Compliance

Safeguard your data with state-of-the-art security measures and stay compliant with the latest regulations.

Helpdesk and Support

Helpdesk and Support

Get immediate assistance for any IT issue with our responsive helpdesk and support services.

Backup and Disaster Recovery

Backup and Disaster Recovery

Protect your business from data loss with our robust backup solutions and swift disaster recovery plans.

Infrastructure Management

Infrastructure Management

Ensure your IT infrastructure is always running optimally with our comprehensive management services.

Plex IT - Managed IT Services

A Promise of Unwavering Excellence

Our Comprehensive IT Ecosystem

  • Strategic IT Outsourcing
    Consider Plex IT as the extension of your business, your outsourced IT department committed to propelling your ambitions forward. By outsourcing your IT needs to us, you free up your resources, allowing you to concentrate on scaling new heights of business success.
  • Emergency Preparedness
    We fortify your business against the unforeseen with our proactive emergency response strategies. Downtime can sink a ship—we ensure you're unsinkable.
  • Advanced Data Security
    With cyber threats evolving, your data's safety is our top priority. We deploy the most stringent security protocols to safeguard your digital assets.
  • Investment-Focused IT Management
    At Plex IT, we redefine IT expenditure as an investment. Every dollar you spend on our services is a step towards enhanced productivity and profitability.
  • All-Encompassing IT Operations
    From the core of day-to-day tech troubleshooting to the higher echelons of strategic planning, our service spectrum is as broad as it is deep. We address every IT challenge with precision and proactive foresight.

Elevate Your Operational Potential

Business Outcomes

Outsourcing your IT to Plex IT unlocks a series of transformative business outcomes: 

  • Refocused Priorities
    Free your management from IT concerns, allowing them to concentrate on strategic business growth and client relationships.
  • Enhanced Productivity
    Remove technological roadblocks for your team, enabling them to achieve peak productivity without IT-related interruptions.
  • Unlimited Support Access
    Utilize our responsive helpdesk and benefit from expert assistance, reducing the learning curve and time spent on IT issues.
  • Empowered Staff
    Let your team members grow and excel in their roles, knowing that the IT backbone of your business is strong, secure, and managed by experts.
  • Strategic Growth Enablement
    With Plex IT, leverage technology as a strategic asset to tap into new markets, improve services, and drive innovation.
Plex IT - Managed IT Services

Get Your Technology Insights

Book a Complementary IT Audit 

Discover the Benefits of Plex IT’s Free IT Audit Report:

  • Expert Evaluation: Receive a thorough assessment of your IT systems and infrastructure from skilled IT professionals.
  • Detailed Insights: Obtain comprehensive insights into system performance, data redundancy, security protocols, and software updates.
  • Informed Decisions: Make well-informed decisions for IT management and future investments.
  • Operational Efficiency: Ensure your organization runs smoothly and adheres to industry standards.

    Book a Free IT Audit

    "*" indicates required fields

    Name*

    FAQs – Your Concerns, Our Solutions

    K
    L

    What does Plex IT's Business IT Support cover?

    Our services are comprehensive, covering proactive maintenance, cybersecurity, 24/7 monitoring, immediate technical support, and strategic IT growth planning.

    K
    L

    How will outsourcing my IT to Plex IT benefit my business?

    Outsourcing to Plex IT means gaining a strategic partner that aligns technology with your business goals. Expect enhanced efficiency, reduced downtime, and a significant return on your investment.

    K
    L

    How does Plex IT support progressive growing businesses

    Understanding Client Needs

    As an award winning Business IT Support Provider, Plex IT begins by aligning their services with the specific needs of each business. Growth-oriented companies require robust, scalable IT frameworks that evolve in tandem with them. Plex IT excels in configuring and managing customized IT landscapes that ensure growth is seamlessly supported.

    Flexible Management Options

    Recognizing that no two businesses are alike, Plex IT offers varied management models. This allows businesses to dictate the extent of management they require, from comprehensive oversight to lighter involvement. Such flexibility ensures that companies can scale IT operations up or down, matching their growth pace and changing needs.

    Local Excellence, Nationwide Coverage

    Plex IT prides itself on its local roots and national breadth. Operations are centrally controlled from Melbourne. By maintaining the highest resolution rates and quickest response times, Plex IT guarantees minimal downtime and optimal operational efficiency, critical for rapidly growing businesses.

    Industry-Leading Performance

    Plex IT's consistent performance has not gone unnoticed. The provider is a celebrated leader in the industry, evidenced by outstanding customer satisfaction (NPS scores) and numerous accolades. Notably, Plex IT has been ranked among the Next Generation-101 MSPs globally by Channel Futures’ NextGen 101.

    In summary, Plex IT supports progressive, growing businesses by offering scalable, customized IT solutions with flexible management, ensuring their operational needs are met with efficiency and reliability. Through a combination of local expertise and national reach, Plex IT empowers businesses in Melbourne and beyond to thrive in a dynamic market landscape.

    K
    L

    How does Plex IT ensure continuous business operations?

    We implement resilient systems and backup solutions that maintain your business's continuity even in the face of disruptions, ensuring you're always operational.

    K
    L

    What makes Plex IT different from other IT service providers?

    Plex IT's distinction lies in our commitment to not just solving IT problems but in becoming a catalyst for your business growth. We take a strategic view, aligning our services with your long-term business objectives.

    K
    L

    What happens if I need IT support out of your Service Desk hours?

    Understanding After-Hours IT Support

    If you find yourself facing an IT dilemma outside of regular Service Desk hours, don't worry—support is still accessible. Here’s how you can get help:

    Emergency Support: For urgent problems that significantly disrupt your operations, we offer emergency assistance. We aim to address and resolve these critical issues swiftly to minimize their impact on your business.
    Non-Emergency Issues: If your issue is important but not immediately critical, you can reach out to our support desk during normal business hours. We prioritize these based on their severity and impact to your business.
    Escalation Procedures: Should you need to escalate an issue, you can contact your Account & Service Desk Manager. This step is available so that we can evaluate the urgency and potential impact of the situation. Our goal is to resolve your IT challenges effectively and promptly.

    Our team commits to providing continuity and efficiency, ensuring your IT systems are supported around the clock.

    K
    L

    How does an MSP keep a business up-to-date with technology?

    An MSP ensures a business stays current with technological advancements by providing the latest tools and skills, which helps maintain operational efficiency and competitiveness in the market.

    K
    L

    What kind of expertise does an MSP bring to a business?

    An MSP brings a comprehensive range of expertise through a team of IT professionals skilled in various technological areas, effectively extending the capabilities of a business without the need for extensive in-house IT staff.

    K
    L

    How can an MSP contribute to a business's competitive advantage?

    Transform Your Core IT Operations

    At Plex IT, we understand the pivotal role that a robust IT infrastructure plays in the success of your business. Whether your focus is on a complete transformation of business-critical IT facets or on enhancing day-to-day operations through outsourcing, our team is committed to elevating your business.

    • Comprehensive Transformation Solutions: We specialize in overhauling your fundamental IT systems to not only meet current industry standards but to also foresee and adapt to future demands. This proactive approach ensures your business remains at the forefront of technological advancements.

    • Expert Outsourcing Services: For those routine but essential IT tasks, outsourcing to Plex IT is a strategic move. It allows your internal team to focus on growth-centric activities while we handle the intricacies of your existing IT operations with our expertise.

    Plex IT is here to assist in making your IT environment not only manageable but also a catalyst for your company’s innovation and growth.

    K
    L

    What types of managed IT services does Plex IT offer, such as Business IT Support and IT Infrastructure Management?

    Business IT Support Offered by Plex IT

    Plex IT, an Australian-owned and managed company, offers a comprehensive suite of IT services designed to streamline and secure business operations. Here's an overview of their main offerings:

    Business IT Support and Service Desk

    Plex IT provides efficient and responsive support through their Service Desk, staffed by local experts committed to delivering first-rate customer service. This ensures that organisations receive timely assistance whenever needed, enhancing overall operational efficiency.

    Application and Mobile Device Management

    To cater to the needs of modern workplaces, Plex IT offers management services for applications and mobile devices. This service is tailored to help Australian businesses optimise their operations, ensuring smooth and effective management of essential software and devices.

    IT Infrastructure Management

    Plex IT excels in revitalizing IT infrastructures. They assist businesses in managing, modernizing, and transforming their IT environments, enabling better performance and enhanced adaptability to evolving business needs.

    These services collectively ensure that clients have access to robust IT support, streamlined application handling, and innovative infrastructure management, positioning Plex IT as a versatile IT partner for Australian businesses.

    By choosing Plex IT, you’re not just maintaining your business’s IT needs; you’re enhancing your overall business capacity to innovate and expand. 

    Your success is our success

    The Business Value You Gain with Plex IT

    Streamlined Operations

    Streamlined Operations

    Hand over the reins of your IT complexities to us and watch as we streamline processes, reduce downtime, and bolster productivity. This transformation results in a direct impact on your bottom line.

    Scalable Solutions for Growth

    Scalable Solutions for Growth

    Your growth journey is unique, and our IT solutions mirror this. Scalable and adaptive, our services are tailored to match your business’s expanding horizons.

    IT as a Strategic Partner

    IT as a Strategic Partner

    We elevate IT from a support role to a central strategy player. With Plex IT, your IT infrastructure accelerates business goals, driving innovation and competitive advantage.

    Predictable IT Spend

    Predictable IT Spend

    Transparent and flexible pricing structures with no hidden fees mean you can budget and forecast with accuracy, turning IT spend into a predictable investment.

    Plex IT - Managed IT Services

    Your IT Partner

    The Plex IT Difference

    When you entrust Plex IT with your IT management, you get more than just technical expertise. You gain a partner that:

    • Understands Your Business
      We take the time to understand your operations, culture, and objectives.
    • Offers Tailored Solutions
      Our services are customized to meet the unique needs of your business.
    • Provides Transparent Communication
      We keep you informed every step of the way, ensuring you're always in control.
    • Delivers Exceptional Service
      Our team is committed to excellence, from resolving minor issues to implementing strategic initiatives.

    Recommendations You Can Trust

    Angela Barry
    Angela Barry
    13 June 2024
    David and his team are great to deal with. They seem to be able to fix any problem thrown at them with great ease and speed.
    Aaliyah Wanstall
    Aaliyah Wanstall
    12 June 2024
    Knowledgeable and superb team with excellent customer service
    Mia Beck
    Mia Beck
    12 June 2024
    Excellent customer service
    Adam Munro
    Adam Munro
    12 June 2024
    Have been receiving IT support from them for over 2 years now, they are always quick and responsive and know the right way to tackle any problem. Highly recommended.
    Scott Hartshorn
    Scott Hartshorn
    12 June 2024
    i have been working with Plex IT since they started, they have been an irreplaceable support for my business. Can't recommend them enough
    Verse Wealth
    Verse Wealth
    6 June 2024
    David and the whole Plex IT have been an incredible help to our business as a whole through their ability to understand what a great IT infrastructure and support system looks like and advising and assisting us on how we can implement it. Their care and diligence in everything they do from the smallest IT issue to implementing a whole new piece of software is to be admired. They provide us with an amazing level of confidence and peace of mind that our IT needs are being managed exceptionally and are constantly being improved upon. I cannot recommend them and their service highly enough!
    Nigel Standish
    Nigel Standish
    22 May 2024
    In an increasingly competitive business world it is critical to leverage technology to stay ahead. Plex IT keep my business online, secure and across the latest IT innovations saving me time and money. Thanks Dave and your team.
    Tess S
    Tess S
    13 May 2024
    Service is always impeccable! Clear communication and prompt action
    Michael Chadwick
    Michael Chadwick
    13 May 2024
    We have been a client of PlexIT (and David's) for about 5 years and have found their / his knowledge and services provided to far outweigh our expectations. He knows when our systems are underperforming or have been affected by outages (and at times before we do) and takes the necessary pre-emptive actions to get us back up and running in double quick time with minimum disruption to our business. Highly recommended.

    Transform Your Team

    Book a Free IT Audit

    "*" indicates required fields

    Name*