About Plex IT

Empowering Australian Businesses Through Innovative IT Solutions

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Plex IT

Your IT Partner

We combine reliability with cutting-edge technology to propel your business forward.

Since our founding in 2009, we’ve been dedicated to providing superior managed IT support services to small and mid-sized businesses across Australia. Recognized as one of the fastest-growing Managed Service Providers, we’re known for our relentless pursuit of excellence and innovation.

Our Mission

Our mission is to empower Australian businesses by delivering seamless IT support and strategic guidance, ensuring the greatest return on technology investments.
We evaluate current systems, design innovative infrastructure, and integrate automated workflows to enhance operational efficiency.
By aligning business operations with cutting-edge technology and providing ongoing support and strategic consultation, we keep our clients at the forefront of technological advancements and maximize their ROI. 

Plex IT

Revolutionising the IT industry

Our Approach

  • Evaluation of Current Systems
    We begin by thoroughly evaluating your existing systems to identify weaknesses and gaps. This assessment allows us to understand your current IT landscape and pinpoint areas that need improvement.
  • Designing New Infrastructure
    Based on our evaluation, we design new infrastructure and services tailored to your specific needs. Our focus is on integrating automated workflows with both current and new technology to enhance operational efficiency and streamline processes.
  • Aligning Business Operations with Technology
    We work closely with you to align your business operations with the latest technology. By tracking your IT spend, we ensure that every investment yields a significant return, driving growth and efficiency.
  • Ongoing Support
    Our commitment doesn't end with implementation. We provide continuous support to ensure your operations remain efficient and effective. Our proactive approach minimizes downtime and maximizes productivity.
  • Strategic Consultation
    To keep your organization at the forefront of technological advancements, we offer ongoing strategic consultation. This ensures you are always equipped with the latest tools and insights to maintain operational excellence and achieve optimal ROI.
seamless IT support

Seamless IT Support

At Plex IT, we understand that downtime can be detrimental to your business. Our dedicated team works around the clock to ensure your systems are running smoothly. With our seamless IT support, we proactively manage your technology infrastructure, identifying and resolving issues before they impact your operations. Our goal is to minimize downtime and keep your business running efficiently.

ly business planning

Strategic IT Guidance for Maximum ROI

In today’s digital landscape, strategic IT investments are crucial for business success. We provide expert guidance on the best SaaS programs to enhance workflows and identify key areas for IT investment to ensure the greatest return on investment. Our strategic planning helps you allocate resources effectively, ensuring your technology investments drive business growth and efficiency.

Predictable IT Spend

Empowering Your Staff

We believe that empowering your staff with the right tools and support is essential for maximizing productivity. Our comprehensive IT solutions are designed to ensure your team has access to the most efficient tools and platforms, enabling them to perform at their highest potential. From software training to ongoing support, we are committed to helping your staff excel.

Our Commitment

Since 2009, we have been your trusted ally in IT, committed to keeping your operations smooth and responsive.
Each team member at Plex IT works as an extension of your team, ensuring seamless operations and support.
We pride ourselves on understanding the rapidly evolving IT landscape and preparing your infrastructure to stay ahead of changes.
Every six months, we conduct a thorough review of your IT setup to ensure it continues to meet your growing needs and identify opportunities for automation and efficiency.

What we do

Everything you'll ever need with our IT support services

Comprehensive IT Support

Ensure your IT environment runs smoothly with our comprehensive managed services, providing both remote and on-site support tailored to your needs and available 24/7 to prevent and address issues promptly.

Advanced IT Security

Protect your sensitive data and systems with our robust managed security services, while equipping your team with the knowledge to defend against cyber threats through risk assessments and cybersecurity training.

Communication Technologies

Keep your team connected from anywhere with our unified communications solutions, including Microsoft Teams Calling, streamlining all your communication needs.

Cloud and Infrastructure Services

Enhance flexibility and scale your operations with our cloud solutions, including migration and management, and maximize productivity with the full suite of Microsoft 365 and Azure services.

Web and Digital Services

Create a standout online presence with our custom website design and ensure your site remains reliable and accessible with our top-tier hosting solutions.

Strategic IT Consulting

Drive your digital transformation with our expert insights and tailored strategies, supported by detailed IT assessments and roadmaps to align technology with your business goals.

It’s simple, we care.

Why Choose Plex IT?

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Innovative Solutions

We stay ahead of the curve with the latest technology trends and innovations, providing you with the best solutions for your business needs.

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Reliability and Security

Our robust IT infrastructure ensures your data is secure and your systems are reliable.

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Customer-Centric Focus

We prioritize your business goals and tailor our services to meet your unique needs.

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Experienced Team

Our team of experts brings years of experience and knowledge to provide top-notch IT support and guidance.

At Plex IT, we’re not just your IT provider; we’re your partner in navigating the digital landscape. Let us help you achieve your business goals with seamless IT support and strategic guidance for maximum ROI.

Plex IT
Plex IT

Living deep at our core…

Our Values

  • Integrity and Trust
    We operate with the highest levels of integrity, fostering trust through transparency and consistent delivery on our promises.
  • Innovation and Excellence
    We are committed to continuous improvement and excellence, bringing you the most innovative solutions to ensure maximum ROI and operational efficiency.
  • Partnership and Collaboration
    We collaborate closely with your team, embracing challenges together and aligning our solutions with your business needs to drive growth and success.

We’ve made significant strides in enhancing business operations

Our Impact

Plex IT has served hundreds of businesses, helping them achieve strategic IT outcomes that boost efficiency and growth.

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Less Disruptions

A reduction of 92% in disruptions caused by IT-related issues, ensuring smoother operations.

Productivity Increase

6.1 additional productive hours on average each month per employee, significantly boosting workplace efficiency.

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More Time

80% less time spent on IT-related decision-making and management, freeing up your team to focus on core business activities.

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Increased IT Investment Value

An astonishing 500% increase in ROI on technology spend, maximizing the value of your investments.

A Word From Our Managing Director

“At Plex IT, we’re not just about solving IT problems; we’re about creating an environment where technology empowers every aspect of our client’s businesses. Seeing our team’s dedication to providing swift and effective solutions that genuinely make a difference in the day-to-day operations of our clients fills me with immense pride. The level of motivation among our team and the satisfaction of our clients are at all-time highs. This enthusiasm and dedication are what propel us forward every day.”

David Payne
Managing Director, Plex IT

Don’t just take our word

Trusted by Businesses Nationwide

Hundreds of businesses across Australia have trusted Plex IT to revolutionize their IT infrastructures and strategic operations. We’re not just a service provider; we are your strategic partner in growth and innovation, helping you navigate the complexities of modern technology with ease and efficiency.

24Approved Finance
24Approved Finance
11 October 2023
always quick and ready to help and resolve any issue big or small.
Don M
Don M
30 November 2022
Fast & efficient response times. Knowledgeable consultants and always polite
Val Hoyle
Val Hoyle
30 November 2022
Helpful, patient and speedy. Thanks Sammy 😊
Jo Fairy
Jo Fairy
19 January 2021
David and his team are always helpful and prompt with their service. Thanks guys, great job
Trent Stewart
Trent Stewart
20 May 2020
I've had Dave and his team looking after all of my IT needs for the past couple of years, and I couldn't be happier. The responsiveness, professionalism, and strategic and commercial thinking the bring to my IT needs is amazing. Couldn't recommend them any higher!
Joanne Missen
Joanne Missen
20 May 2020
Thanks to David, for his invaluable expertise!! Highly reccommended
Dean Spicer
Dean Spicer
10 May 2020
We work along side the team at Payneless IT on numerous projects looking after cabling and installation. David and his team are a pleasure to deal with. The customers are always happy.
Gary Kay
Gary Kay
15 August 2019
David's attention to detail is second to none. Even when challenges arise, David, in his cool, calm and collected ways, gets the job done. Thank you David and team at Payneless IT Solutions. As the name suggests, you really are 'Painless' to deal with. MDM Finance Solutons.

Partnering for Future Success

Empowering Progressive Australian Businesses

At Plex IT, we collaborate with forward-thinking businesses that envision technology as a driver of faster, smarter, and more competitive operations.
Our partnership approach transforms not just your IT infrastructure but your entire business trajectory.

Our success is directly linked to yours, which is why we’re committed to a partnership that fosters growth for both of us.
If you’re seeking a partner who is dedicated to achieving shared success, let’s start a conversation.

Connect with us today — let’s achieve greatness together.